Servicing
Regular servicing is the most effective way to keep your vehicle reliable, safe, and running efficiently. It also protects its value over time. At A Hedley Motor Engineers , we’ve been servicing cars and vans of all makes and models since 1971, from our workshop in Chester-le-Street.
Skipping or delaying a service might seem like a saving in the short term, but wear items go unchecked, fluid levels deteriorate, and small problems that would have been caught early become bigger ones. A service carried out on schedule is considerably cheaper than the repairs that follow from neglecting one.
The right service depends on your vehicle’s age, mileage, and how long it’s been since the last one. We offer three levels:
If you’re not sure which level is appropriate, tell us your vehicle’s age, mileage, and when it was last serviced and we’ll point you in the right direction.
You don’t need to use a main dealer to keep your manufacturer warranty valid. Under block exemption regulations, any competent garage can service your vehicle provided the work follows the manufacturer’s schedule and appropriate parts are used. At A Hedley Motor Engineers , we do exactly that. We follow the manufacturer’s service schedule and use original equipment parts throughout, so your warranty remains fully intact.
For vehicles no longer within warranty, we recommend an annual service or one every 12,000 miles, whichever comes first. We’ll always work to the correct specification for your make and model, and at the end of the service you’ll receive a clear report covering what was done and anything that needs attention in the near future.
We work on everything from small city cars to large commercial vans, and our experience across such a wide range of vehicles means we’re familiar with the common issues and service requirements specific to different makes and models. Whether you drive a diesel SUV, a petrol hatchback, or a high-mileage work van, the service will be carried out correctly and to the right standard.
Main dealer servicing comes with main dealer pricing, and in most cases, a main dealer waiting list to match. At A Hedley Motor Engineers , our labour rates are considerably more competitive, our lead times are shorter, and the service you receive is personal rather than processed. You’ll deal with the same team each time, and if something needs discussing, we’ll have that conversation with you directly.
We serve drivers and businesses across Chester-le-Street, Birtley, Stanley, Durham, and the surrounding area. Getting your vehicle booked in is straightforward -you can contact us by phone or use our online booking form.
Below are some questions that we are often asked about car servicing; if you can’t see the answer to your question, just give us a call onย 0191 388 9066 and we’ll be happy to help and advise.
Service pricing varies depending on the level of service, your vehicle’s make and model, and what parts and fluids are required. We’ll always give you a clear, itemised price before any work begins so there are no surprises. Get in touch with your vehicle details and we’ll provide a quote.
A full service typically takes between two and three hours. A major service may take a little longer depending on the vehicle. If you’d prefer to wait, our customer area has refreshments and Wi-Fi. Alternatively, we can arrange collection and delivery within five miles of Chester-le-Street, subject to availability.
Yes, though we’ll always give you an honest recommendation based on your vehicle’s history and current mileage. If a full service is what’s needed, we’ll say so. If an interim is sufficient, we’ll tell you that instead.
Yes. We stamp your physical service book where one is present, and we can also update your vehicle’s digital service record where applicable. Keeping a complete and accurate service history has a real impact on resale value, so it’s worth making sure it’s maintained properly.
If we identify an issue during the service, we’ll contact you before carrying out any additional work. You’ll get a clear explanation of what’s been found, how urgent it is, and what it would cost to rectify. Nothing extra is done without your agreement.
A Hedley Motor Engineers is proud to be affiliated with the Institute of the Motor Industry (IMI), and to partner with Payment Assist to give our customers another way to pay for repair bills.
To find out more about Servicing in Chester-le-Street, contact us online, or call us directly on 0191 388 9066.
1 Stella Gill Industrial Estate
Pelton Fell
Chester-le-Street
County Durham
DH2 2RG
0191 388 9066
| Monday | 08:00 - 17:00 |
|---|---|
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | Closed |
| Sunday | Closed |

